GB: Who has been
most influential to
you?
AF: Early on, I worked
for a manager who
was tough but fair
and taught me the
value of spending
time with employees
and guests. Another
manager taught me
the importance of
graciousness and
making everyone
feel important. My
parents were also an
important influence.
They instilled in me
the value of a hard
day’s work done well.
There was always
something to do,
which prepared me
for the hospitality
industry.
GB: What do you
enjoy most about
working at the Westgate Hotel?
AF: The team members! They are unique, talented, genuinely
care for each other, and come together to ensure the guest
experience meets the Westgate standard.
GB: What changes has your team made to adjust to the new
norm?
AF: Many team members have learned various positions,
standards have changed for guest rooms, and services have
been adjusted. We
have also had to learn
to be empathetic
to people who are
dealing with current
health concerns. We
look at these changes
as an opportunity to
learn and improve.
For example, the
addition of the
Veranda has provided
a unique ambiance
for dining and
changing the layout
of the workout floor at
AquaVie has helped
to improve flow for
circuit training.
GB: How will you
continue to provide
an exceptional guest
experience?
AF: Our property
always puts the guest
experience first. Being
transparent and
sharing our story has been key to ensuring the limitations in
front of us are an opportunity to gain trust and loyalty.
GB: Any words of wisdom for anyone following the same
career path?
AF: Enjoy what you do! What separates a hotel stay from an
experience are the employees. Be humble and willing to work
from the ground up; it is essential to learn each position. Lastly,
a full-service hotel is like a mini city, you get to be part of many
small unique moments, so no two days are ever the same.
www.westgatehotel.com
AUGUST 2020 | GBSAN.COM 13