Quality and Service.
Timeliness of delivery.
The ability to respond to the customer's desire for specific
features.
State of the art manufacturing facilities.
Question 3. Question : Non-financial measures of
operations include all the following
except:
Student Answer:
Stock price.
Product quality.
Customer satisfaction.
Market share.
Question 4. Question : The competitive strategy in which
the firm succeeds by
developing and maintaining a unique value for the
product, as
perceived by the customer, is termed:
Student Answer:
Differentiation.
Specialization advantage.