Garuda Indonesia Colours Magazine May 2019 | Page 10

Voice of Garuda
Voice of
Garuda
Dear valued Garuda Indonesia customers,
It is a known fact that in life,
success is never simply handed to you.
Hard work, courage, and determination
are among factors that also play an
important part in achieving one’s goals.
And as we toil and work towards
achieving the things we set out to do,
we will without a question stumble
upon phases of uncertainty, occasional
contentment, and moments of self-
reflection and learning; the kind that
calls us to stop and look back on how far
we have come from where we started.
The same applies to Garuda Indonesia,
as we make a continuous effort
to achieve our goals and to deliver
our commitment in providing the
best flight service for our customers.
Our achievements are no easy
feat. A lot of hard work and self-
reflection goes into the process
of crafting the services and
modernising innovations enjoyed
by many across all aspects of
Garuda Indonesia’s business.
As we enter the first week of May
this year, Muslims in Indonesia and the
world over are also preparing to
welcome the month of Ramadan and
carry out their full month of fasting.
This, too, is a moment that holds
a special meaning for us. A period
that encourages us to better ourselves,
both in the way we think and in our
actions. Much like the act of
sharpening a knife, it is a time that
hones our character and adds meaning
to our life, helping us to grow and
become the best version of ourselves,
in order to achieve true triumph.
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And it is important that the spirit
of kindness in this Ramadan season
is carried forward, not just at certain
moments of the year but continuously
in our day-to-day activities and in the
wider sphere of our life. In the face
of problems, or at times when we
are able to push beyond, we must
not be complacent. Avoid responses
that are ’reactive’ by nature, which
may touch and solve problems on
the surface, but will not necessarily
tackle the points that lie at the root
of these issues.
Growth and self improvement is an
important element of Garuda Indonesia’s
working culture, especially in providing
inspiration and innovative service
developments for our customers.
This can be seen reflected in our new
programmes, namely the marketplace
platform ’Tau Beres’ and ’GIAMall,’
which are both manifestations of
Garuda Indonesia’s efforts to adapt
to customers’ need for a flight service
that is more integrated, from their
pre-flight to post-flight journeys.
Moreover, Garuda Indonesia is also
introducing a new breakthrough with
its Inflight Entertainment with the new
Virtual Reality (VR) Experience, the first
VR feature in Asia Pacific to earn
safety regulations approval. The airline
aims for this to be a starting point for
future technological developments
and innovations for its in-flight
entertainment experience, with
several other projects already in
the pipeline, such as a relaxing seat
massage that is set to be the first
in the world.
These innovations would not
have been possible without a strong
working culture that is also supported
by ongoing capacity building efforts
and other self-refinement
opportunities across all layers
of Garuda Indonesia’s service.
As such, Garuda Indonesia aims
to continuously create initiatives
to support this commitment, through
prime professional development
programmes, such as the Airline
Business programme that offers
workshops on the aviation industry.
Garuda Indonesia is also opening the
opportunity for Garuda Indonesia staff
members to receive a Flight Operation
Officer scholarship as well as other
graduate school scholarships
Such is one’s journey to success.
A path that is not always easy, and
one that calls for hard work, courage,
and determination. And when we
find ourselves inching closer towards
our intended success, may we have
the humility to remain humble and
not be complacent. Instead, may
we continue to reflect upon ourselves
and improve our character.
Last but not least, we thank you,
our customers, for trusting us and
for flying with Garuda Indonesia.
Regards,
Flytizen
Garuda Indonesia