Garden Catalogue / Catalogue pour jardinerie 2015 | Page 7

INTRODUCTION
Authorization Form and fax it to 1-888-933-3385 (West) or
1.800-616-1516 (East).

retour et le télécopier au 1.888.933.3385 (Ouest) ou au
1.800.616.1516 (Est).

2. All returns must be for previously invoiced product.
Discontinued, promotional, cross-dock, direct ship and special order items may not be accepted for returns for credit.
However, they can be returned if defective.

2. Tous les retours doivent être des produits facturés. Les
articles interrompus, promotionnels, de transbordement,
de livraison directe et les commandes spéciales peuvent
ne pas être approuvés pour un crédit. Par contre, ils peuvent être retournés s’ils sont défectueux.

3. Freight for returns sent to our warehouse locations must be
prepaid by the customer. Warranty, repaired or replacement
product will be sent back to the customer with no freight charge.
4. Any unused products in their original packaging returned
to Greenstar due to a processing error will not be subject to
freight charges or restocking fees.
5. Some manufacturers require that defective items be sent
back for warranty validation. Once the vendor has assessed
the re