Garden Catalogue / Catalogue pour jardinerie 2015 | Page 4

INTRODUCTION
we’re all about the service

nous sommes entièrement dédiés au service

Superior customer service is the lifeblood of our
company. Our ability to do our job efficiently and
thoroughly directly impacts your ability to do yours.
And we take that responsibility very seriously.
Years ago, when Greenstar first opened its doors, the
goal was to provide the often-overlooked independent
garden retailer with quick and easy access to the
innovative products the marketplace demands. We
quickly discovered that independent retailers require
more than just excellent product accessibility. To
be most helpful, we needed to offer a program that
also included in-depth product knowledge, market
intelligence, accurate just-in-time delivery and
impeccable customer service.
Today, Greenstar’s business model includes all those
elements and more — fed by a clear understanding that
if we exceed your expectations, you will too.
Basically, it comes down to our people. Every team
member is challenged to identify and follow through on
customer-service initiatives that make a difference for
our retailers and vendors.

Un service à la clientèle supérieur est la pierre angulaire de notre
société. Notre capacité de faire notre travail de façon efficace et
avec soin a une incidence directe sur votre capacité de faire le
vôtre. Nous prenons cette responsabilité très sérieusement.
Il y a plusieurs années, lorsque Greenstar a ouvert ses portes,
l’objectif était de fournir aux d