INFORMATION
TECHNOLOGY
OPERATIONS
Joseph Merces, Chief Technology Of?cer
The Information Technology (IT) Division is responsible for all aspects of computing and technology use including:
network infrastructure, network security, connectivity, data management, information security, application support,
database administration, software administration, technical support and much more. The Division’s mission is to
provide quality IT services and solutions – effectively aligning the agency’s business and technology objectives to
provide cost-effective, innovative and quality solutions that facilitate and improve the conduct of business of the
Law Department.
The IT Division is comprised of four sub-units: Application
Services, Network Services, Technical Support and
Information Security. Keeping up with today’s fastpaced world of technology is a challenge, but the
Law Department is well positioned for the foreseeable
future because of the technology investments and IT
accomplishments made in 2009.
The Division’s two-fold mission is to provide centralized document production support and to improve operational
ef?ciencies for the Law Department. The Operations Division is comprised of six document production and
distribution units, and an operational analysis unit. The Document Production and Distribution units manage
the service of legal process, case docketing, electronic document editing, courier services, composition and
duplication of documents, the serving and ?ling of legal papers, and the creation and maintenance of document
assembly templates. The Operational Analysis Unit works to improve the Department’s operational ef?ciencies,
and plays a major role in producing specialized reports, including data for the Mayor’s Management Report and
governmental audits.
Highlights of Accomplishments from 2009:
Highlights of Accomplishments from 2009:
The 100 Church Street building cabling replacement, a
multi-month project, was completed. All building cabling
that connects computer equipment to network switches
and servers at the Manhattan of?ce were upgraded. The
upgrade provides additional bandwidth and improved
data communications quality and speed. The project
consisted of three phases:
• New network switch ?ber replacement
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