LEVERAGING TECHNOLOGY
New technologies and processes allow for more reliable and accessible data collection, accurate records retention, and a reduction in administrative hours across all areas of the department. These factors contribute to departmental development and organizational growth. We can be better stewards of time, money, and effort when we clearly understand what we’ re working with.
AVERAGE RESPONSE TIME IN 2024
92.32 %
Calls Answered Within 10 Seconds or Less
BRYX
Bryx Mobile App provides real time situational awareness, allowing firefighters to see the calls as they come in. This speeds up response times. Dispatchers have commented they are seeing firefighters’ status change to“ en-route” even before they finish the initial verbal dispatch.
• Implementation of Bryx has resulted in an approximately 8 % reduction in turnout times.
• Heart smart ramping tones and lights help reduce the stress first responders experience when they are being dispatched to a call.
• Station boards were installed, allowing crews to see all calls happening in the city.
• When a call comes in, the location is mapped on the station board.
• A street view is also displayed on the station board so responders can“ see” the location before they get there.
TOTAL CALLS RECEIVED IN 2024
383,179
FIRE CALLS DISPATCHED
53,504
EMS CALLS DISPATCHED
58,141
TELE-SERVICE CALLS PROCESSED
8,188
POLICE CALLS DISPATCHED
270,475
The Bryx system is accessible on both phone and computer for real-time updates.
NCIC / TCIC TRANSACTIONS
1,213,169
10 ARLINGTON FIRE ANNUAL REPORT 2024