FY2024 Water Utilities Annual Report | 页面 7

Customer Service

Arlington Water Utilities offers customers a variety of payment options
From Oct . 1 , 2023 to Sept . 30 , 2024 , the department received

128,227 5,109

PAYMENTS BY PHONE
PAYMENTS AT 24-HOUR KIOSKS
IN-PERSON PAYMENTS

18,806

AT ARLINGTON CITY HALL
IN-PERSON PAYMENTS

28,340

AT THE SOUTH SERVICE CENTER

312,546

PAYMENTS DIRECTLY FROM CUSTOMER BANK ACCOUNTS

693,834

ONLINE PAYMENTS

94,027

MAIL-IN PAYMENTS

13,319

FIDELITY EXPRESS LOCATIONS

Arlington Conservation Efforts Earn EPA Award

The City of Arlington was one of 50 WaterSense ® partners honored by the U . S . Environmental Protection Agency ( EPA ) during the WaterSmart Innovations ( WSI ) conference in Las Vegas . The award given to Arlington Water Utilities is for Excellence in Education and Outreach . Award winners , including utilities , manufacturers , builders , a retailer , and other organizations were honored for their dedication to making saving water easy with WaterSense labeled products , programs , and homes .
Two of the programs that the EPA recognized with the award were partnerships with Tarrant Regional Water District , Arlington ’ s raw water provider . Here ’ s a look at the success of TRWD / City of Arlington conservation education collaborations in 2024 :
• 1,149 Arlington Water customers received free irrigation system evaluations from Tarrant Regional Water District .
• 177 water-efficient , WaterSense-labeled showerheads were distributed at Arlington Water Utilities Customer Care locations in October as part of an exchange sponsored by TRWD .
• Thirteen Arlington schools and 778 fifth-grade students took part in Conservation Captains , a water conservationthemed program co-sponsored by Arlington Water Utilities and TRWD during the 2023-2024 school year .
• Other Arlington Water Utilities conservation-focused initiatives also earned recognition in 2024 . The Lake Arlington Native Plant and Pollinator Garden , a hands-on demonstration garden for drought-tolerant plants , was a finalist for the Texas Commission on Environmental Quality ’ s Environmental Excellence Award .
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