FY2023 Arlington Fire Department Annual Report FY2023 Arlington Fire Department Annual Report | Page 19

11 % 11 % in 2023 in 2022
in 2023 in 2022

CITIZEN

ARLINGTON FIRE ANNUAL REPORT
19

SATISFACTION SURVEY

AMBULANCE / EMS SERVICES
Personally used or household used ambulance services or emergency medical services in past 12 months

11 % 11 % in 2023 in 2022

FIRE DEPARTMENT SERVICES
Had contact with Fire Department in past 12 months

12 % 12 %

in 2023 in 2022
Excellent Good Excellent Good
Quality of service
90 % 91 %
Quality of service
95 % 94 %
2022 2023
Timeliness of service 91 % 93 %
2022 2023
Timeliness of service
95 % 96 %
2022 2023
DISPATCH SERVICE 911 77 % 76 %
2022 2023
Community education services
76 % 77 %
2022 2023 2022 2023