FY2019 Arlington Fire Department Annual Report FY 2019

9-1-1 communications The mission of the 9-1-1 Communications Division is to help save lives and protect property by delivering professional, effective, and compassionate service to the public. The Dispatch Center serves as the entry point for all calls for emergency services — including Fire, Police, and ambulance — and is a vital component of the City’s emergency response system. As a Commission on Accreditation for Law Enforcement Agencies (CALEA) accredited agency, we are committed to implementing industry best practices by being policy- driven while treating Arlington citizens and visitors with dignity and respect. Rhonda Shipp, Communications Administrator Communication administrator rhonda shipp Police Communications manager carolyn perkins call take communications manager jeremy hensley fire communications manager sha curtis Call Center Activity EMS Calls Dispatched 57,535 Fire Calls Dispatched 46,457 Police Calls Dispatched 334,612 Tele-Service Calls Proccessed 10,051 NCIC/TCIC Transactions 1,654,753 Call Center Activity Fire Chief Don Crowson serves as Chair of the Tarrant County 9-1-1 District 20 FY15 FY16 FY17 FY18 FY19 Fires 3,653 3,570 3,596 3,794 3,493 Emergency Medical Service 33,200 35,059 36,481 36,560 36,992 Other 5,960 5,775 5,848 6,353 5,972 Total 42,813 44,404 45,925 46,707 46,457

FY2019 Arlington Fire Department Annual Report FY 2019 | Page 20