FY2017 Arlington Fire Department Annual Report FY 2017 | Page 28

T
he mission of the 9-1-1 Communications
Division is to help save lives and protect
property by delivering professional, effective,
and compassionate service to the public. The
Dispatch Center serves as the entry point for all
calls for emergency services - including Fire,
Police, and ambulance - and is a vital
component of the City’s emergency response
system. As a Commission on Accreditation for
Law Enforcement Agencies (CALEA) accredited
agency, we are committed to implementing industry best
practices by being policy driven while treating Arlington
citizens and visitors with dignity and respect.
- Rhonda Shipp, Communications Administrator
9-1-1 COMMUNICATIONS
DIVISION
ADMINISTRATOR
Support
Staff
Communications
Manager
(Police)
Communications
Manager
(Calltake)
Communications
Supervisors
(6) Communications
Supervisors
(3)
Telecommunicators
(36) CAD
Administrator
Application
Specialists
(2)
Telecomunicators
(40)
27
Communications
Manager
(Fire)
Communications
Supervisors
(3)
Telecommunicators
(12)
Service Unit
Assistants (2)
Training
Assistant
EMS/QI (4)