FY 2016 Measures
Emergency responses begin when a citizen accesses the 9-1-1 system. Often the outcomes of those emergencies depend on how well calls are received and processed by the 9-1-1 center. 9-1-1 call takers and dispatchers follow rigorous performance standards to ensure proper protocols and procedures are followed. The 9-1-1 Dispatch Center is a vital component of Arlington’ s public safety program.
9-1-1 Dispatch Authorized General Fund Positions
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Dispatch Staffing( Authorized) 106 106 106 106 113
9-1-1 Dispatch Center Calls For Service Received
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Calls received from 9-1-1 Phone Switch 432,806 419,463 427,837 427,050 411,075
FY 2016 Call Center Activity
EMS Calls Dispatched |
52,311 |
Fire Calls Dispatched |
44,405 |
Police Calls Dispatched |
344,222 |
9-1-1 Dispatch Calls Received |
441,599 |
Police Tele-serve Calls Processed |
10,933 |
NCIC / TCIC Transactions |
1,338,720 |
Fire Department Dispatched Calls for Service by Initial Call Type( Incidents)
|
FY 2012 |
FY 2013 |
FY 2014 |
FY 2015 |
FY 2016 |
Fires |
2,382 |
3,272 |
3,647 |
3,653 |
3,570 |
Emergency Medical Service |
28,315 |
29,346 |
30,744 |
33,200 |
35,509 |
Other |
5,005 |
3,894 |
4,176 |
5,960 |
5,775 |
Totals |
35,702 |
36,512 |
38,564 |
42,813 |
44,405 |
DUTY / HONOR / COMPASSION / EXCELLENCE 39