FY2016 Arlington Fire Department Annual Report FY 2016 | Page 23

9-1-1 Dispatch/Comm. Services
The 9-1-1 Dispatch Center serves as the entry point for all
calls for emergency services, including Fire, Police, and ambulance.
Dispatch Services is committed to providing cost-effective, prompt,
and accurate processing of emergency and non-emergency calls
for service.
Call takers are trained to handle emergency calls for service for
Police and Fire, then receive additional training in CPR and
Emergency Medical Dispatch (EMD) to process medical calls for
service. This additional training enables call takers to provide
lifesaving pre-arrival instructions while emergency responders are
enroute. Bilingual employees fluent in Spanish
and Vietnamese are available for
interpretation. Arlington 9-1-1 also subscribes to the Voiance Language
Translation services, which can translate hundreds of languages and dialects.
Each call take station is equipped with Telecommunications Device for the
Deaf (TDD) equipment and employees are trained to take calls from hearing
impaired callers.
Rhonda Shipp
Communications
Administrator
Sha Curtis
Fire Communications
Manager
DUTY
/
HONOR
/
Jeremy Hensley
Carolyn Perkins
Call Take Communications
Manager
COMPASSION
22
Police Communications
Manager
/
EXCELLENCE