FY2015 Arlington Fire Department Annual Report FY 2015

FY 2015 Measures Emergency responses begin when a citizen accesses the 9-1-1 system. Often the outcomes of those emergencies depend on how well calls are received and processed by the 9-1-1 center. 9-1-1 call takers and dispatchers follow rigorous performance standards to ensure proper protocols and procedures are followed. The 9-1-1 Dispatch Center is a vital component of Arlington’s public safety program. 9-1-1 Dispatch Authorized General Fund Positions FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 106 106 106 106 106 Dispatch Staffing (Authorized) 9-1-1 Dispatch Center Calls For Service Received FY 2011 Calls received from 9-1-1 Phone Switch FY 2012 436,314 432,806 FY 2013 419,463 FY 2014 427,837 FY 2015 427,050 FY 2015 Call Center Activity EMS Calls Dispatched 48,217 Fire Calls Dispatched 42,813 Police Calls Dispatched 328,599 9-1-1 Dispatch Calls Received 420,288 Police Tele-serve Calls Processed 11,654 NCIC/TCIC Transactions 1,201,005 Fire Department Dispatched Calls for Service by Initial Call Type (Incidents) FY 2011 Fires FY 2012 FY 2013 FY 2014 FY 2015 2,504 2,382 3,272 3,647 3,653 26,857 28,315 29,346 30,744 33,200 Other 5,926 5,005 3,894 4,176 5,960 Totals 35,287 35,702 36,512 38,564 42,813 Emergency Medical Service DUTY / HONOR / COMPASSION 18 / EXCELLENCE

FY2015 Arlington Fire Department Annual Report FY 2015 | Page 19