Information Technology
FY2023-2024 Accomplishments Continued � Analyzed various contracts to locate efficiencies such as reducing dependence on analog phone lines and right-sizing software license usage . Created a five-year forecasting model .
Performance SMART Objectives & Measures
TARGET
SMART OBJECTIVE
FY25
Ensure a ticket completion rate of three days in FY25 . % of tickets completed within three days 100 %
TARGET
SMART OBJECTIVE
FY25 Establish a staff laptop renewal program to renew 25 % of Town laptops on an annual basis so all will be replaced within a four year period that will reduce breakdowns as the equipment ages . % of laptops renewed in FY25 25 %
TARGET
SMART OBJECTIVE
FY25
Design and implement a new fiber-optic cable plant to connect Town Hall campus buildings in FY25 which will provide Gigabit connectivity to all campus locations from the new data center location . % of Town Hall campus buildings connected with fiber-optic cable 100 %
TARGET
SMART OBJECTIVE
FY25
Replace the Town Phone system with a lower-cost cloud-based system focused on mobility in FY25 . % of phone system replaced with cloud based system 100 %
TARGET
SMART OBJECTIVE
FY25
Implement an automated phishing protection system this year that will automatically remove phishing emails allowing IT staff to focus on issues requiring direct customer service in FY25 . % of phishing emails removed 100 %
Output Measures
ACTUALS FY23
FORECASTED FY24
TARGET FY25
OUTPUT MEASURES |
|
|
|
Ticket Completion Average In Days |
7.7 |
3.5 |
3.3 |
Total Ticket Submittals |
2,631 |
2,535 |
2,300 |
131 3