FY 2010 Popular Annual Financial Report FY 2010 Popular Annual Financial Report | Page 16

Strategic Support W While the City of Arlington focused its work in key priority areas - Working with Neighborhoods, Economic Development, and Capital Projects - there our neighbors is another service team dedicated to working behind the scenes to to leverage improve how government works. resources, the City of Arlington In FY 2010, the City of Arlington celebrated achievements in customer service, workplace wellness, information technology and met with regional finance reporting thanks to the dedication of the Strategic Support Team. partners to host a Big City Mayor’s meeting at Cowboys Stadium to discuss legislative Many of these success stories did not go unnoticed; some of them garnered state and national awards. In FY 2010, the State priorities. Youth achievement and homeless prevention were identified Comptroller’s Office commended the City of Arlington for “meeting as big city priorities in many of the state’s largest cities. the highest standards; setting the bar for financial transparency and opening your books to the public.” New Technology/Business Solutions Quality customer service remains a priority. During the fiscal year, Behind the scenes, the City of Arlington identified more more residents got assistance when they called the city’s Action Center. technology solutions in FY 2010 designed to improve business performance and enhance the customer service experience. Even during tough economic times, the City of Arlington remained fiscally strong, maintaining favorable bond ratings and low interest rates. In FY 2010, the City sold $38 million in bonds to fund Municipal Court is one example of how data and people came improvements in public safety, mobility, libraries and recreation. together in FY 2010 to make business run better. The new software The deployment of new case management software for for Municipal Court is helping to improve operational efficiency and the management of court cases. Not only is the city collecting more revenue from fines and tickets, the wait time for customer service has been substantially reduced. The reliability of the city’s computer network was strengthened in FY 2010 by the installation of more than 30 miles of fiber optic cable “I called your department at 4:55 p.m. this afternoon … Within 40 minutes a man by the name of Carlisle Rose knocked on the door. He was very courteous and informative. He gave us his name and told us to call if we were having any more problems. Thank you for having workers like Carlisle.” - Ronald and Maxine Hoff, Arlington residents Exerpt from a letter written by a resident Popular Annual Financial Report for 2010 16