Fort Walton Yacht Club Letter Log
November 2018
30° 25.60’N 86° 35.58’W
From t Office
By General Manager Tom Garner
Email: [email protected]
THE CLUB NOW HAS a new full-time bookkeeper, Kristen Hartman and we would like you
all to come by the office and introduce yourselves to her. She has an extensive accounting
background and she is picking up on our system quickly. Welcome, Kristen!
We have read all your suggestions on how to improve the club
in the recent membership survey and have taken correc-
tive action to improve the club, the club house, docks
and grounds. We have hired Terry’s Landscaping to
mow, edge, trim and take care of our lawns. We have
hired a fulltime person to clean the clubhouse inside
and out. Silvia Vicente has done an outstanding job
keeping the Dining Room, Lounge, Castaway Room, Com-
modore’s Room, the outside bathrooms and Junior Room clean.
We have fixed the electrical problems that made our scat boat unusable.
In addition, we repaired electrical problems with several pedestals on the docks, rewired
the back patio, put covers on the A/C mechanical switches and fixed the timer on the lights
out front. Many of these things go unnoticed by most of the members but ruin some other
members experience at the club.
We have had the boat ramp scraped and used the dirt to fill holes in the dry storage road-
way. We have hired an entirely new kitchen staff and the numbers suggest that members
are enjoying the food again. You may have noticed that the cooks all wear a chef’s jacket
when outside of the kitchen area.
We are scheduling customer service training for the entire staff to address your concerns
about unprofessional behavior and attitudes. We are also requiring all employees of the
club have the proper credentials to work in the food service industry and in the lounge.
And finally, to address some repeated requests,
Can you find
your membership
we now offer sweet tea as an option and we
number
hidden in this
will be depleting our Pepsi inventory and
issue of the
returning to Coke products. Watch our
Letter Log?
Facebook, check your emails and most
If you think you’ve found it,
importantly, invite your friends to en-
call the office to claim one free
joy the club. Every guest is a potential
drink or dessert before the
end of the month.
new member, so do not hesitate to bring
The lucky number in Octo-
them to enjoy dinner or a drink with you.
ber belonged to Garrett
Pankow, found on
Page 12.
15