FUTURE TALENTED Spring Term 2019 - Issue 2 | Page 37

ROUTES INTO WORK
better than three GCSEs and a job?
››
As an employer, grades are important
but they don’t define who we’re going
to recruit.
NICHOLAS MCFARLANE
CUSTOMER SERVICE ADVISOR
“I'd like to be
A tech specialist
once i've
gained enough
experience”
Apprentice customer service advisor
Nicholas currently works within
the Customer Resolution team
in Nottingham
My role as a resolution reviewer
involves reviewing customer
complaints and working with the
customer to resolve their issue,
ensuring that they are happy and
satisfied with the outcome.
I really enjoy my role and find it so
rewarding to turn complaints into
positive resolutions, and unhappy
customers into satisfied customers.
Before joining E.ON, I had various
different jobs, including a few painting
and decorating roles and a brief
apprenticeship in construction with East
Midland Homes.
However, I hadn’t managed to
find a role that really suited my skill set
and that was a permanent, secure role
SR: We need to be creative about how
we explain apprenticeships. So as well
as having our apprentices attend ‘Big
Bang’ events to explain their roles, we
also created the E.ON Youth Pathway.
These workshops for 14-16-year olds
take information from our apprentice
trainee schemes and re-purpose it for
those at GCSE level to help them think
about their careers. We’ve made a
commitment to recruit at least 100
apprentices next year, so it’s a big part
of our agenda.
with the support that I needed
to develop.
I was attracted to E.ON as I could
see the potential and the opportunities
within the sector. I feel positive about
my career prospects here at E.ON,
which is a good incentive to keep my
performance high and provides
opportunities for me to progress
further. I also have the support of
advisors and managers which allows
me to develop and provides me with
the right skills to do my job.
“I find it so rewarding
to turn complaints into
positive resolutions
for customers”
RESOURCES
E.ON careers and related resources:
bit.ly/EonApprenticeships and bit.ly/EnergiseAnything
FUTURE TALENT // 37