Industry Focus
James D Bilsland Ltd – taking
the rainbows to the customers Gratitude for Kinch
Fuels from key worker
With rainbows popping up in so many
Daniel Smith
standing
customers’ windows Jodie Allan, assistant
proudly by
manager at James D Bilsland Ltd, was inspired his dad’s
Bilsland lorry
to show appreciation for key workers as well
as to take some smiles to their customers, by
asking a sign writer to create some rainbows
for the tankers.
Jodie explained; “I had the idea one night
and my kids thought it was great, so I phoned
the sign writer we use the next day. He had
enough product to do the job, left them on
his doorstep for us to collect and our guys put
them on themselves.
“It was fun to encourage our customers to spot the rainbows and send us a picture, taken
from a safe distance, of the vehicle doing the delivery. We have had some good feedback from
customers and from our drivers’ kids and one of the photos is Daniel Smith, the son of our driver
Martin, who was so excited about having a picture with his dad’s lorry with a rainbow” Gratitude towards fuel oil suppliers who
continue to deliver to customers has been
experienced in many ways. Kinch Fuels received
a recommendation from a customer thanking
them from “the bottom of our hearts…” for
delivering fuel to “a vulnerable lady” and her
daughter, who is an NHS key worker.
Richard Kinch, manager of Kinch Fuel Oils,
explained; “When the customer rang to place
the order, we were experiencing some delays
on deliveries. The customer explained that they
were completely out of oil and we managed to
speed up the delivery and help them out!”
Richard continues; “We are phenomenally
busy but we are lucky to be able to carry on
and help our customers. If we’d have had to
go into lockdown as well, it could have badly
affected many who rely on us. During this
crisis the feedback, understanding and honest
gratitude from customers has been incredible.”
Nicholl Fuel Oils noted for working tirelessly
“It has been very
challenging at
times over the
past few weeks
but as a company
we feel that whilst
we are continuing
to practice the
recommended
social distancing
in all of our depots
across northern
A Nicholl delivery driver
found an appreciative note
Ireland, we have
attached to the oil tank
worked tirelessly
and successfully as a team to continue to
supply our customers with their fuel. We have
received an outstanding amount of messages
via email and Facebook thanking our drivers
and office staff for their hard work and
commitment throughout this difficult period,
with some even leaving thank you notes
attached to their oil tanks for our drivers to
find.”
A Nicholl Fuel Oils spokesperson continued;
“It is overwhelming to see the support across
not only
Northern Ireland
but the entire
UK for our key
workers. For
people who
put themselves
at risk to help
others in need,
it shows the
true meaning
of humanity.
Rainbows drawn by Mya
and Zoe show Nicholll’s
We would like
support for key workers
to thank our
credit controller Emma White for encouraging
her two daughters, Mya (aged 11) and Zoe
(aged 8), to draw us some beautiful pictures of
rainbows in support of the NHS and all the key
workers that pass our head office on their way
to and from work. They have really brightened
up our office.
We ask that you all continue to follow the
guidelines set out by the WHO, government
and the health agencies to keep us all safe and
to all key workers, we are clapping for you!”
Proudly displayed in Benzie’s Gleaner vehicle
Gleaner driver proud
to display rainbow
Gleaner have also been at the receiving end
of handmade gifts when out delivering.
Children of the Sims’ family drew a
picture for driver Ian Mackenzie, whose
nickname is Benzie, when he was out
delivering kerosene to the family. It is now
proudly on display within his vehicle and
highlights the appreciation of customers for
distributors.
Craggs Energy Group driver
inspired by customers’ rainbows
Lee Westwell, a driver for Craggs, was on the road in Rathmell, North
Yorkshire, fulfilling a steady stream of orders when he had the pleasure
of seeing a rainbow light up the sky ahead. “With everything that’s
going on I’ve noticed a lot of rainbows in peoples’ windows as I’m
passing. I thought getting a photo of the tanker in Rathmell under a
rainbow would be lovely for everyone to see!”
The stunning image captured by Craggs driver, Lee Westwell
Fuel Oil News | May 2020 11