Workshop C: Learn how to Create your own FSM application to Meet the Needs of your Field Staff and Organisation
Counties Power has designed an Android-based application suite that uses integrated individual modules to manage electronic faults dispatch and the company's circuit inspection process. Having examined what was readily available in the market, there was no existing off the shelf product that would fit the company's needs. By adopting and extending the emerging Android technology platform, Counties has been able to meet the increasing regulatory and operational demands on the business with an in-house product that is affordable and scalable. The result is a user-friendly technology that is popular with staff and has delivered improved customer service, greater productivity and efficiency gains, particularly in periods of high demand. Choosing to develop its own product for network inspections has saved the company over $30,000 this year, that it would have previously spent tendering out the contract. Benefits of Attending: • Identifying the benefits and pitfalls of creating your own FSM app rather than purchasing an off the shelf solution • Assessing the needs of your field staff, overall business goals and objectives and legacy systems to start planning your own FSM app • How to design, create and implement your own FSM app • Bringing together discrete functions into a single integrated application • Benefiting from not having restrictions to specific hardware, any device running Android OS is supported • Leveraging the capabilities of open source Android and Google applications • Creating architecture that integrates with any modern database • Achieving real-time communication and operation in areas of poor communication coverage
Workshop D: Effectively Managing Change in Your Organisation
Selecting and rolling out a field service solution is only half the battle. One of the primary focuses of successful implementation is placed on ensuring that the users of the new system are on board from the outset… thus getting them excited about using the new tools that will be available to them. Involving your staff right from the beginning, training your staff properly on how to use the new deviecs and overhauling your business processes are all key areas that need to be included in your change management strategy when rolling out a new solution or just updating your devices and/or processes. Attend this workshop to learn from your peers how they changed the culture, thinking, processes and mindsets in their organisation in regards to FSM. Benefits of Attending: • Involving your field staff into the choice of handheld devices • Keeping the engagement and motivation high to ensure quick adoption • Running test phases to ensure all needs are met • Training staff at the workplace rather than in extensive training sessions at HQ • Dealing with older field staff that might be computer literate • Setting realistic KPIs and goals matching the mobility solution • Creating a mobility culture
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