FS Risk Conference Agenda - 4 September 2014 September 2014

PwC’s Annual Financial Services Risk Conference 2014
Thursday, 4 September 2014, Regent Hotel Singapore
Time

Programme

1200

Registration and networking lunch (1 hr 15 mins)

1315

Welcome remarks and scene setter (5 mins)
Mr Dominic Nixon, Global Financial Services Risk Leader, PwC Singapore

1320

Casting shadows: As banks retreat, a new industry grows (35 mins)
While banks have been responding to changing regulations by reducing lending and investment, a
group of competitors -- the shadow banking industry -- has grown, providing capital to businesses in
need. PIMCO Economist Paul McCulley famously first described shadow banks in September 2007 as
the "alphabet soup" of off-balance sheet financial entities.
Today, shadow banks include an entire menu of lenders which aren't banks, including insurance
companies, peer-to-peer platforms, hedge funds and wealth management trusts. These lenders aren't
regulated like banks and thus operate in shadows. However, they are helping to spread risk through the
financial system, not to mention widen access to capital. So are shadow banks making finance safer?
Mr Kevin Plumberg, Senior Editor, Asia, The Economist Intelligence Unit
Facilitated by Mr Antony Eldridge, Singapore Financial Services Leader, PwC Singapore

1355

Serving and protecting the new customer – panel session (35 mins)
Your customers and their demands are changing. Population growth and decline in different countries,
combined with an ageing population around the world, will create a markedly different consumer
market by 2050. Businesses will need to anticipate demographic developments and bring products and
services into line with the changing customer base in the markets you serve.
To compete effectively, FIs accept that they must embrace digital technology to enable customer
engagement… their customers demand it! However, this provides new platforms and opportunities for
cyber attacks. How can FIs ensure a secure environment for their customers? Our panellists share what
the emerging threat environment looks like for financial services, who we’re up against and what
strategies FIs can put in place to curtail the multi-faceted impact.
Mr Kimmo Ulkuniemi, Assistant Director, Strategy and Outreach, Cyber Innovation and Outreach, Interpol
Mr Hugh Harley, Asia Pacific Financial Services Leader, PwC Australia
Mr Tan Shong Ye, IT Risk and Cybersecurity Leader, PwC Singapore
Facilitated by Mr Vincent Loy, Financial Crime and Cyber Leader, PwC Singapore

1430

A prosecutor’s view: What would you do when the regulator comes knocking? (30 mins)
There has been a significant upward trend in investigations, audits and other enforcement activity of
regulators. Any regulatory investigation is a burden, and these carry the risk of non-compliance being
exposed and sanctions imposed, as well as adverse media attention and reputational damage. How can
companies take a proactive strategy to deal with such activities? Hear from an ex-international
regulator as he shares practical tips on what are some of the Do’s and Don’ts when the regulator comes
knocking – from the ‘first knock on the door’ to the remediation at the end of the investigation.
Mr David Massey, Partner, Richards Kibbe & Orbe LLP and ex-Asst. U.S. Attorney for the U.S. Department of Justice
Facilitated by Ms Julia Leong, Partner, Financial Services, PwC Singapore

1500

Networking break (20 mins)

1520

Building trust in the age of transparency & delivering on your brand promise – panel
session (40 mins)
Which CEO hasn’t asked the following question: How much does it cost to replace a customer? While
some will never find out, the bad news is that some of those CEOs will discover the answer. A quick
scan of the newspaper today reveals a growing perception that customer service is in decline because
customers are losing trust in the organisation they deal with.
How many promises has your company made today? How many has it received? Are your stakeholders
likely to believe what you say, and do you believe what your business partners say to you? No matter