Insurance policies are tested by claims , and their performance are measured by how well claims are resolved and at what cost . Through established procedures on the management and oversight of claims , we strive to seek optimum results . We begin the process by assigning a dedicated Claims Advocate to our client ’ s account whose primary role is to provide technical expertise in seeking expedited claim resolution . Our Claims Advocacy staff ensures that our client ’ s claims are handled properly , promptly and efficiently .
Our Claims Advocacy Group performs the following on each individual claim :
• Triages incidents to determine liability and need for reporting to carrier
• Negotiate settlements with injured parties on minor claims ( with authorization )
• Reports the claim on our client ’ s behalf to the carrier
• Verifies the carrier correctly interprets coverage
• Ensure the carrier conducts a timely claim investigation
• Visit locations post incident along with claim adjuster
• Assign designated claim adjuster to property policy
• Evaluates the adequacy of financial reserves in efforts to lower loss experience
• Advocates for our client ’ s position to the carrier on all matters
• Collaborates with you and the carrier to strategize on how to bring claims to timely resolution
Our Clams team will provide real-time updates during a hurricane of how they are projected to impact our clients portfolios based on the storms path . Above are examples of the path of Irma and storm surge over a portfolio .