Franchise Update Magazine Issue IV, 2014 | Page 26

Market Consumer marketing initiatives 26 26 CMO Q&A Corner Bakery’s Diana Hovey loves neighborhoods and giving back 32 CMO Roundtable “Discuss the role of your brand’s culture in creating, 32 framing, and developing your brand message or image to customers.” 33 Millennials Does your brand offer Gen Y diners a “user-centric” 32 experience? 34 Connecting with Customers Three keys for moving beyond platitudes 24 Franchiseupdate ISS U E IV, 2 0 1 4