Franchise Update Magazine Issue III, 2013 | Page 23

It’s impossible to have a great company with mediocre people. But with your adoption of the right systems, concepts, ideas, techniques, and technologies you can grow your company to greatness. position, the personalities of each employee, their 360° results, and an employee engagement survey. This clearly and objectively defines our A, B, and C players and provides an action plan on how to take the company from the proverbial good to great. It’s impossible to have a great company with mediocre people. But with your adoption of the right systems, concepts, ideas, techniques, and technologies you can grow your company to greatness. Oh yeah—the entire concept of a strategic HR person. If they don’t drive these strategic initiatives, who will? n Grow Market Lead challenge. The more and better we understand each, the easier it is for us to mitigate our edge, improve our attention to detail, etc. 4) Employee engagement surveys. Whatever you measure you can better manage. Employee engagement surveys allow us to measure our level of employee engagement or organizational dysfunction. Engaged employees represent our brand phenomenally well, whereas disengaged employees cost us clients and create aggravation and challenges throughout the organization. 5) Organizational development feedback and analysis. This is where it all comes together. This is the granddaddy of planning. Imagine taking graphs that represent each position and incumbent in your organization, placing them on the wall like an org chart, and looking for areas of strength or dysfunction. It is the blending of the behavioral requirements of each Bill Wagner is CEO and co-founder of Accord Management Systems in Westlake Village, Calif. The firm works with franchisors and other franchising professionals to get the people side of the business right through behavioral assessments. Contact him at 805-230-2100 or [email protected]. DISCOVER HOW 2,000 franchise executives saved $1,000’s in development costs The must read, breakthrough guide to building a world-class franchise system faster! #1 AMAZON BEST SELLER* Kindle ver ͥ