WH Y S A TMETRI X ?
WE’L L L ET OU R CU S TO MERS A NS W ER TH A T.
I NEE D E D A N E A S Y - T O - U S E S O F T W A R E S OL U T I ON
SAT ME T RI X I S A T U RN KE Y SYST E M T HAT OF F ER S
A ND , MO S T O F A L L , A P A R T NE R WIT H EXP E RT I SE ,
A LOT FOR T HOSE WHO WAN T T O G ET A LOT OUT
W H O H A D A N E X T EN S IV E C L IEN T L IS T A N D HAD
OF I T , BU T I T ALSO WORKS FOR T HOSE W HO PUT
S EE N MA N Y DIFF E R E N T S IT U A T IO NS . I F OU N D
N O E FFORT I N T O I T , AN D T HAT ' S W HAT'S G R EAT
W HA T I N E E DE D IN S A T M E T R I X.
ABOU T T HE SYST E M.
Greg Meyer, Director of Market Research, Anytime Fitness
Courtney Carrasco, Director of Marketing
& Communications, ShelfGenie
Anytime Fitness is #1 on Entrepreneur magazine’s
In a marketplace crowded
ShelfGenie is building a brand in a new business
keep in constant close touch with what keeps members
the customer experience and the true drivers of
2014 Franchise 500 List.
with competition, Anytime Fitness uses Satmetrix to
category. To do that, the company needs insight into
coming back.
satisfaction.
“Not many franchise systems are both as large and as
With Satmetrix, survey response rates soared across
franchise system that has more than 2,300 plus
decisions.
Anytime
stimulate
on getting this launched. While I'm investing to get
“Because a member of one club has access to all other
us spread the word, getting the word out there
performance of all the others. Sharing Net Promoter
“This is vital to our success.”
flexible as Anytime Fitness. If Satmetrix can work in a
locations across 14 countries, it can work for anyone.”
Fitness
uses
Satmetrix
to
all franchises, providing valid data to inform strategic
“The social media aspect of Satmetrix really sold me
cooperative competition that elevates the brand.
survey results, I know that the same software is helping
clubs worldwide, every club has some stake in the
amongst people who trust each other,” Carasco says.
scores promotes a mentality of a rising tide lifts all our
ships,” says Meyer.
W E I N VI T E Y O U T O S EE F O R Y O U R S EL F .
R EQUEST A N O-OBLIGATION DE MO A N D S E E
HOW SA TME TRIX P UTS S UCCE S S IN M O T IO N .
SAT MET RIX. C OM/FRANC HIS E