Franchise Update Magazine Issue II, 2011 | Page 16

CEO profile:
the first franchisor to receive a credit
facility from a new SBA-guaranteed
lending program created by Franchise
America Finance and The Bancorp
Bank. The $6 million facility provides
loans for start-up franchisees entering
our system, as well as expansion funding
for existing franchisees who are ready
to expand their business. The lending
program is the first of its kind, providing a collaborative effort between lender
and franchisor to set up a predictable
model for franchise financing.
How do you measure success? I

measure success based on what my
customers, my employees, and my franchisees say about me and my brand. If
our customers, our employees, and our
franchisees are pleased with the services
they receive and would encourage others to join us, then we are successful.
Your greatest success? I have a won-

derful loving husband and adorable twin

14

Franchiseupdate Iss u e II, 2 0 1 1

“I measure
success based
on what my
customers, my
employees and
my franchisees
say about me
and my brand.”
boys, who define my personal success.
Professionally, we’ve built a business
from scratch to help people receive
high-quality care and compassionate,
dedicated service and then expanded
that to allow individuals to own their
own businesses through a franchise

model. We have created thousands upon
thousands of jobs across the U.S. and
taken care of more than 10,000 families.
Any regrets? My Dad passed away in

2009. I