Proseal ’ s decade of success with Procare customer support programme
Tray sealing specialist Proseal is celebrating the tenth anniversary of its successful preventative maintenance programme , PRoCARE ®, as the company continues to fulfil its longstanding commitment to delivering outstanding customer support .
Launched in 2011 , PRoCARE provides comprehensive aftersales service through a series of scheduled inspections and maintenance of equipment in order to minimise unexpected and costly downtime . A decade later , PRoCARE has become so successful that Proseal has established a dedicated department to co-ordinate the programme to ensure continuity of service and speed of response are maintained .
“ In today ’ s fiercely competitive markets and where consumers are expecting new products faster than ever , manufacturers need to be able to rely on their machinery to function at optimum capacity ,” explained Daryl Henshaw , Proseal ’ s Key Accounts Manager . “ Loss of production for any reason means a loss of sales , profit , and potentially food . Having proactive preventative maintenance support can help to significantly reduce these risks and prevent unnecessary food waste .”
Proseal ’ s PRoCARE provides both on-site and remote service and advice that helps to maximise machinery performance and uptime . Recognising that food manufacturing is a year-round operation , the service is available 24 / 7 , 365 days a year .
For major food manufacturer , Bakkavor Group , investing in PRoCARE has played a key part in enhancing the efficiency of its operations . “ Given the nature of our industry and where Proseal machinery sits within our group , the continued support of Proseal is key to the success
86 FDPP - www . fdpp . co . uk of our business ,” confirmed Bakkavor ’ s Group Engineering Manager , Ben Cooper . “ Indeed , the level of aftersales support we receive from Proseal is often used as something of a yardstick for our other suppliers .”
Having proactive preventative maintenance support can help to significantly reduce these risks and prevent unnecessary food waste .”
Bakkavor has remained a participant in the PRoCARE programme since its inception . During this time , the company has continued to roll out PRoCARE across six of its largest UK sites , and the number of machines that Proseal is overseeing has increased from around 30 to over 80 .
Another indication of the success of the programme is that every Proseal key account customer is a participant , and the PRoCARE division is now carefully managing around 80 active contracts covering over 400 machines .
Daryl Henshaw concluded : “ PRoCARE is about reducing the risk of breakdowns ,
while driving up efficiency : a wellmaintained machine is less likely to breakdown . The feedback has been overwhelmingly positive . Most customers have reported huge reductions in downtime as a result of going from reactive maintenance to proactive PRoCARE .
“ Equally important is how we have been able to adapt the service to deal with the specific challenges of the COVID-19 pandemic . Our team were able to put in place stringent procedures and provide PPE to our workforce , which allowed for maintenance visits to continue , underlining our genuine commitment to customer support , whatever the situation .”
Proseal is part of the JBT Corporation family , a leading global technology solutions provider to high-value segments of the food processing industry , committed to providing a service that surpasses customer expectations . PRoCARE service contracts are available across all JBT machinery solutions , built to maximise uptime and financial predictability , with the goal to reduce total cost of ownership .
www . proseal . com