Food & Drink Processing & Packaging Issue 35 2021 | Page 41

Impact ’ s responsiveness has been underpinned and made possible by a strong commitment from the business , which has included significant investment in a comprehensive UK-held inventory of new machines and key service parts , which covers all core equipment ranges . The extensive parts inventory is further supported by a fast-track ordering and dispatch system that is fully integrated with Impact ’ s manufacturer-trained and equipped service engineering teams , who are able to deliver rapid response nationwide via Impact ’ s local depot locations . Additionally , customers have access to an extensive short-term rental and used equipment fleet which is available for immediate deployment . Customers also benefit from access to an entirely flexible mix of purchasing models . Meaning they may combine outright purchase , long term hire and short-term rental for any combination of machines within their fleet , including refurbished equipment . They may even change their mix of purchasing model during their contract period . Recent examples of customers taking advantage of this unique purchasing flexibility have seen Impact buying customer-owned machines and re-hiring back to them on a long-term rental basis , something Impact can even offer on equipment from other suppliers . This remarkable flexibility gives customers the ability to align their fleets with their business ’ s changing financial priorities . Despite the pandemic , equipment innovation has continued at a pace across Impact ’ s premium brand portfolio , with the handling specialist seeing a recent surge in demand for Cat ® Lift Trucks ’ latest Stage 5 diesel machines , as well as a general broadening of interest in Lithium-ion power across all equipment types . To support the demand , Impact has recently introduced a range of Lithium-ion powered lift trucks which have been entirely designed and built around the latest battery technology and , as a result , are able to deliver market-leading value as well as performance . While it is yet to be seen what the new normal will look like , or when it will fully arrive , Impact Handling is working hard to ensure it is ready , willing and able to provide exactly the right kind of responsive support that its customers will need , no matter where the future takes them .
impact-handling . com
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