Impact delivers responsive support as customers look to the future
Against the backdrop of extreme economic uncertainty , the last year has seen accelerated change forced onto many businesses . Fortunately , at least for those with lift truck fleets , Impact Handling , the leading premium material handling specialist , has remained committed to making that change a leap for the better , offering its growing number of customers a responsive alternative that is truly fit for the future . “ Most companies have experienced significant challenges as
40 FDPP - www . fdpp . co . uk a result of the pandemic – even those whose businesses have performed well have had to deal with their own share of supply chain and human resource issues .” Terry Kendrew , Managing Director at Impact Handling notes . “ So , it is no surprise that for many this has left all but the most immediately pressing areas of their business treading water .” Impact has , however , started to see a change in customer outlook and the first signs of a renewed confidence . Customers are now beginning to turn
their attention back to the role their material handling fleet and supplier can play in helping to build a more operationally efficient future . “ The last year really has shone a spotlight on the role the material handling supplier plays in the smooth running of a customer ’ s fleet . Companies have needed to respond dynamically as changes have happened , and that has in turn demanded their handling suppliers respond . I am extremely proud of the way the team here at Impact has risen to that and been there for our customers .” Mr Kendrew comments . It is not only the Impact team who have responded well to the recent challenges . Impact ’ s ongoing focus on flexibility across its entire offering has also proved of great value to its customers over the last twelve months , as Mr Kendrew goes on to explain . “ At Impact , we don ’ t sell a fixed solution , instead we focus on getting all the basic elements right – our product offering , our service support and our financing solutions . We then build an equipment and ongoing support package that is exactly the right fit for each individual customer , at all times responsive , flexible and efficient .”