Mettler-Toledo adds Augmented Reality Customer Support to raise the bar on uptime
Mettler-Toledo Product Inspection is leading the way for product inspection manufacturers with the inclusion of remote Augmented Reality ( AR ) Customer Support .
WHAT IT CAN BE USED FOR The new service enables remote identification of the cause of product inspection equipment issues and facilitates Mettler-Toledo engineers to instruct on-site manufacturing staff , irrespective of knowledge , how to rectify the problem . This helps to maximise production line uptime , save costs and comply with COVID-19 social distancing requirements .
The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software . In addition , it can be used to support the delivery of Remote User training and equipment start-ups .
HOW IT WORKS AR works by enabling the users to interact with real-world objects by placing virtual spatial markers , highlighting aspects and adding text annotations to a live video stream of the product inspection equipment . Manufacturing staff do not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler- Toledo Service Team will demonstrate step-by-step what is needed to rectify the issue .
LIFE-CHANGING “ No-one has ever considered remote support to be life-changing , but with our new Augmented Reality Customer Support offering , that is about to change ,” said Fabian Kramer , Service Product Manager , Mettler-Toledo Product Inspection . “ This is a really slick , intuitive and interactive tool that will set new standards in fast breakfix support times , putting our engineers right there , next to our customers , wherever they may be in the world . Most importantly , customers will benefit from significantly less downtime , helping them to operate at peak performance for longer . Plus , AR makes social distancing measures easier to maintain .”
OVERALL BENEFITS Service support plays a key role in controlling costs and maximising uptime and performance of product inspection equipment and software . Available on a range of different levels , service contracts provide peace of mind that product inspection equipment is optimised , delivering preventative maintenance , onsite and remote support , plus performance verification .
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