Machine tooling production, which is
normally completed within a two-week
lead time, has also been accelerated;
in several recent instances tooling has
been designed, manufactured, tested
and dispatched within a matter of
days to meet customers’ emergency
requirements.
Equally important, Proseal continues to
provide 24/7 phone support to diagnose
and troubleshoot issues, providing a vital
helpline to customer’s engineering teams.
Allied to this, the company’s online and
virtual Provision system helps to monitor
downtime, OEE, and error management in
order to proactively identify issues before
they become problems.
For ongoing production matters, Proseal’s
comprehensive Test Kitchen facilities
also remain operational, enabling food
companies to carry out shelf-life trials
and seal integrity testing. As well as
continuing to support new product
development processes, the service can
also assist companies having to adjust
existing recipes, adopt new tray formats
or materials to compensate for any
shortages in their supply chains.
The Test Kitchen has more than 15,000
trial plates in stock along with vast stores
of trays and films in different materials.
Testing facilities include a vacuum tank,
gas cylinders for MAP and gas analysers.
In addition, Proseal’s ProTest™ unit is able
to measure how much force is required
to peel a film lid from a tray, enabling the
user to determine if the seal strength is
suitable for the product’s lifecycle.
To maintain safe working practices, tests
are being carried out by the Test Kitchen
team in isolation, with samples and
reports sent back and forth between the
customer and Proseal, rather than the
customer coming to the Proseal site.
“We have always recognised how
essential it is for food companies to be
able to maintain production and that
is why we have continued to invest
heavily in our range of support services,”
explained Tony Burgess of Proseal.
“We are delighted that this investment
means we have been able to provide the
fastest response for customers during
these very testing times.”
Proseal is part of the JBT family and
together remain committed to supporting
customers’ needs, every day.
www.proseal.com
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