Ryan is our first Indonesian CRB, so we
thought we’d find out about his journey.
Q. How did you find the course
content Overall?
A. I liked it. Partly it’s because the materials
reminded me of the learning I used to
do in graduate school. I also find it quite
comprehensive and found common topics
with an MBA programme. It gave me a lot
of insights and theory for me to refresh
my knowledge and try to apply it as an
additional strategic perspective in my
current role.
Q. Can you identify 3 key skills
that you have either gained or
accelerated in during your time
studying?
A. Customer service, in terms of (1) how do
you manage the branch capacity vis-à-vis
walk-in customers and (2) how do customers
perceive their experience through the
peak–end heuristics? Another bit that I
found useful is also on Operations, on how
to analyse the efficiency of an application
process.
Q. What challenges did you face
during the course and how did
you overcome them? Q. In what way do you think that
your Designation will benefit
you as a Retail banker?
A. Finding the time to study is always a
challenge when you’re working long-
hours. I tried to read through one chapter
every day before the test, and the bite-size
sub-chapters also helped me in terms of
“digesting” it in small pieces. A. I think the designation would add
credibility to my existing experience in
Retail Banking, whether you are facing
clients or counterparties, and for your career
enhancement as well.
Q. Do you think RBA Membership
supports the development of
Retail Banking as a profession?
A. Yes, I do. Partly I think it’s because
Retail Banking is quite unique and a very
human-centric business inside of the wider
banking industry. Having membership in an
association that acts as a professional “guild”
would help to shape the profession and
brings value to the profession itself.
Q. Do you think our upcoming
“Careers Corner” which offers
RBA Members career advice is a
useful tool for Members?
A. Yes, it does. Although different
geographies and different organisations
have different career progression paths,
every little bit of advice would surely add
new and more insights to be applied in each
situation.
“I think the RBA is
establishing the standards
within Retail Banking.
By getting Certified, I hope
that I’m also contributing
to build the critical mass for
more recognition.”
Ryan Koesum, CRB
Business Planning Manager
Standard Charted, Indonesia.