IAD
We want to thank Abdiqadar Makoma and Washington Flyer for going
above and beyond tonight. We had a flat tire on I-66 and were sitting
on the shoulder in Arlington, waiting for AAA to come help with the
tire, when your Washington Flyer Cab, driven by Abdiqadar Makoma
pulled up behind us and offered to help.
He had seen the weather and knew it was about to pour rain. He had
seen us when he was on the other side of the highway and very kindly
drove to us and offered a dry place to sit while we waited for the pick-
up truck to get there. And it poured! The AAA truck was on its way and
Mr. Makoma let us sit in his car to wait for it, and very nicely offered to
drive us home for free as well.
The AAA representative was able to put the spare on our car, and
we were able to drive home ourselves. But Abdiqadar was our angel
tonight, and we wanted you to know that we really appreciated his
stopping for us, advice, and kindness. We always use Washington Flyer
when we are going to Dulles and are so glad that it was a Washington
Flyer Taxi who stopped to help us.
Mr. Makoma took time out of his night to help us, and we’re very
grateful.
Thank you,
Deborah and Jack R
DCA
On September 10, a passenger arrived at Reagan National Airport via
taxi for a departing flight. After he exited the taxi, he realized that
his wallet was missing. He approached a K9 officer, Corporal Melanie
Zinger, who advised him to check with his carrier, American Airlines,
regarding his ability to fly without identification. While the passenger
consulted the airline, Corporal Zinger placed a call to the Lost and
Found office and confirmed that the wallet had been turned in.
Without hesitation, Corporal Zinger proceeded to the ticketing level,
located the passenger, and shared the good news. Five-Star Supervisor
Solomon Debessai volunteered to drive the passenger to Terminal A,
as the Lost and Found office was about to close. The passenger was
able to retrieve his wallet and make his flight. The following afternoon,
airport management spoke with the passenger, who shared his
heartfelt appreciation for this outstanding customer service.
This is a great example of delivering on the Airports Authority core
values and honoring the Passenger Pledge through collaboration and
going above and beyond to meet the needs of our passengers.
MOBILE PASSPORT CONTROL RETURNS TO DULLES
Washington Dulles International Airport is pleased to offer
U.S. citizens and Canadian visitors entering the United States
a faster process through U.S. Customs and Border Protection
(CBP). Eligible travelers with a smartphone or tablet can
download the Mobile Passport Control app from the Apple App
Store or Google Play Store. Submit to CBP: Once you land, connect to Wi-Fi (or use your
cellular data plan), and submit your data to CBP. Remember:
when you submit, you are confirming under penalty of law
that your information is correct. Within a few seconds, you
will receive a CBP receipt with an encrypted barcode. Your
receipt will be valid for four hours.
THE PROCESS IS EASY Skip The Line & save time! Follow the Mobile Passport Control
signs and skip the lines. Show your passport to the CBP officer
and scan the barcode on the CBP receipt. And that’s it!
Set up your profile: Enter your profile information as it appears
on your valid, official passport. You can set up profiles for your
entire family. Your information will be encrypted and shared
only with CBP.
Your Journey Begins with Us.
Answer a few questions: Answer CBP’s four brief questions
about your trip. Then carefully review all of your information
for the trip.
WINTER 2019/20 15 FLYWASHINGTON.COM