VIEWPOINT
Khalid Ibrahim
Photo: J. David Buerk
Edward Bowen
Photo: Mark Hessie
IAD DCA
Khalid Ibrahim, Driver with Five Star Edward Bowen, TAPS Taxicab Dispatch
I was using the shuttle between the airport and the
garage and witnessed one of your drivers going above
and beyond in service. Two different sets of distressed
people within a couple of minutes were lost and
confused. The driver of Bus 246, Ibrahim, made sure they
got to where they needed to be, and understood which
bus they were waiting for. A group of six middle-aged women exited Terminal A
toward the taxi area. Edward Bowen, taxi dispatcher,
asked the ladies where they were headed. They
were waiting for a hotel shuttle bus. Mr. Bowen then
responded, “Why don’t you wait within the double doors
away from this weather. I will come get you when I see
your shuttle arriving.” Instead of just directing the women
to the shuttle bus stop or into one of his taxis, Edward
went above and beyond to ensure passenger comfort.
REFRESHING
CHIVALRY IS ALIVE AND WELL
It’s refreshing to see this and it brought a smile to my
face. I know what it’s like to be at a strange airport and
receive some vague description of where you need to go
from an uncaring face. He showed them where to stand
and what to look for, without holding up the shuttle he
was driving.
We need a lot more Ibrahim’s in this world.
~Michael O.
NEW
AIR
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DULLES INTERNATIONAL
FRONTIER AIRLINES
Service to San Antonio, TX (SAT) began 10/6/17
UNITED AIRLINES
Service to Clarksburg, WV (CKB) begins 11/1/17
Daily seasonal service Edinburgh, Scotland (EDI) begins 5/23/18
REAGAN NATIONAL
AMERICAN AIRLINES
Seasonal service to Nassau, Bahamas begins 12/15/17
JETBLUE
Seasonal service to Nassau, Bahamas begins 11/11/17
FLYWASHINGTON.COM 22 WINTER 2017/18
Nassau is only one flight away