Rendering of the New Commuter Concourse
PROJECT
JOURNEY
TRANSFORMING
THE PASSENGER
EXPERIENCE AT
REAGAN NATIONAL
AIRPORT
The Metropolitan Washington Airports Authority
has launched Project Journey, a $1 billion,
multi-year construction effort to transform the
passenger experience at Reagan National Airport.
The project is needed because Reagan National
was designed to comfortably serve 15 million
passengers annually, yet today more than 23 The new commuter concourse will also have
spacious waiting and boarding areas, diverse
seating options with integrated power outlets
and new concessions conveniently located near
the gates. Passengers traveling through the
commuter concourse will recognize architectural
features consistent with Terminal B/C — large
million passengers travel through the airport
— straining infrastructure, crowding travelers
and challenging the airport’s ability to provide a
positive customer experience. glass windows, domed skylight ceilings and views
of downtown Washington, D.C.
The project, which is a customer enhancement
that maintains the airport’s current flight
capacity, will replace the 14 outdoor commuter
aircraft boarding positions now served through
Gate 35X with a new commuter concourse, giving
travelers direct, enclosed access to aircraft via jet
bridges, eliminating bus operations currently in
place at Gate 35X.
FLYWASHINGTON.COM 16 SUMMER 2017
In addition to the new commuter concourse,
Project Journey will also offer passengers
traveling through the existing concourses an
improved post-security experience. This will be
accomplished by relocating the existing security
checkpoints so that passengers can move freely
between gate areas and enjoy all the amenities
the airport offers without having to exit and re-
enter the security process. The two new security
checkpoints will be constructed above the existing
arrivals roadway, connected to Terminal B/C and