This applies equally to the work itself— the management of risk associated with construction is just as important in delivering a successful installation. While there are many in the industry purporting to be experts, there needs to be a significant uplift in safe working practices to ensure we keep our people, contractors and customers safe.
Product Selection and Procurement Process
Q: When you’ re selecting and procuring EV charging hardware, what are your key considerations and processes to ensure the products meet the necessary safety standards and regulations, and how do you verify those assurances meet both quality standards and future scalability?
R: The risks of getting product selection wrong put our reputation at stake, and as a top 100 ASX-listed company this matters. We have an excellent record in our fuels business for delivering high quality products, and we want our EV charging solutions to meet the same standards.
Product selection became a key process for us. We set about understanding what aspects were important in minimising risk – safety, compliance and reliability. After defining our customers’ needs, we scan for solutions through procurement processes before making the appropriate equipment selection.
We then put the product through our customised management of change process that assesses compliance, quality and safety through detailed inspection and testing by our in-house team. This enables us to effectively accept or decline the product for our range.
Reliability and Maximising Uptime
Q: How do you measure and ensure the reliability of EV charging sites? Additionally, how do you measure and ensure optimal uptime, and what strategies are in place to maximise charging success rates, especially during peak usage periods?
R: Reliability starts with design and build. If you deliver installations to specification and with accuracy, you tend to have fewer teething problems at start-up. From there, quality of the asset is key— which is why our product selection processes are so important— and having systems in place to track and monitor performance.
We measure uptime through the Charge Point Management System( CPMS), with daily reporting as well as year-to-date figures reported at board level. Uptime is vital, but we also look closely at our charge success rate, or session reliability— a key indicator of how well we meet our“ charge first time every time” goal. We use various techniques to track and analyse failures to improve customer experience.
Ultimately, high performance of these metrics requires committed people. Our staff, OEM partners, contractors and 24 / 7 support centre all work diligently to ensure expectations are met. We work closely with our partners to improve processes and keep issue turnaround times as short as possible.
22 ISSUE 54 AUGUST 2025 / WWW. AFMA. ORG. AU