FLEETDRIVE
Scalability for growing fleets
CaaS supports flexible scaling to suit changing business needs. With sound planning and site analysis, it’ s easier to relocate chargers. A CaaS model is suitable for leased properties or those likely to experience depot moves. This agility can support business growth without being locked into fixed infrastructure.
Access to latest technology
With rapid innovation in EV charging, CaaS helps fleets avoid being locked into outdated technology. Providers typically upgrade chargers and back-end systems as part of the service, ensuring access to efficient, reliable, and gridfriendly charging solutions.
Integration with energy management systems Many CaaS offerings include smart charging technology and energy optimisation features. Currently, these features support dynamic load management, solar integration, and on-site battery storage. Fleets can lower electricity costs and reduce their environmental impact by smoothing out energy peaks and harnessing renewable energy.
Support for home charging and leased sites
CaaS is also emerging as a solution for two specific challenges: home charging and charging at leased properties. For vehicles taken home overnight or operating from temporary or distributed worksites, CaaS offers reliable, supported charging without requiring permanent infrastructure investment.
Challenges and Considerations
While CaaS offers clear advantages, fleet operators need to approach it with eyes wide open.
Long-term cost vs. ownership
CaaS offers flexibility and scalability but can cost more than outright ownership. The premium reflects the risk management and ongoing service included in multi-year contracts. Still, the pay-as-you-go model is familiar to fleet managers and easier to budget.
Provider reliability and SLAs
The success of CaaS relies heavily on provider reliability. Fleet operators must ensure contracts set clear performance expectations. SLAs should specify minimum guaranteed uptime, response times for repairs, and define any links between uptime and payments. It is important to choose the right provider as you don’ t want to be locked into a contract that is unable to meet your needs and expectations.
How to evaluate and choose a CaaS provider
For fleet operators considering CaaS, choosing the right partner is critical. Some key questions to ask include:
• What is the pricing model— fixed monthly fee or per kWh?
• Is everything included— hardware, installation, maintenance, software?
• What SLAs are in place to meet the operational requirements of the fleet?
• Can the provider scale or relocate infrastructure to match fleet changes?
• Is data and reporting transparent and accessible?
• How will the CaaS provider assess your needs? Do they use duty cycle and interval data to inform charging mix, load management strategy, and energy requirements?
Several providers already offer CaaS in Australia, with proven experience across various sectors. Fleets should look for those with robust support teams, local presence, and strong references.
Conclusion: is CaaS right for your fleet?
Charging as a Service is not a one-size-fits-all solution, but is an appealing option for fleets wanting to avoid large upfront costs and complex infrastructure management. For operators with large, dispersed workforces and ambitions to scale up EV adoption, CaaS provides flexibility, cost predictability, and access to evolving technology. For NSW fleets, CaaS is one of the options supported under the NSW Government’ s EV fleets incentive – so it is worth checking what options are available to help transition your fleet to EVs.
Done well, CaaS can reduce financial roadblocks and accelerate the transition to zero-emission transport. For many fleets, it could be the key to going electric faster and smarter.
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