FLEETDRIVE incidents . Data may be captured from multiple sources – including phone conversations , emails or text messages – increasing the risk of inaccuracy . Utilisation of eCall could eliminate these inefficiencies by automatically notifying an FMO of a crash or if emergency services were dispatched . This could allow the FMO to commence their duty of care and accident management response within minutes of an incident .
Duty of Care driving adoption
From our discussions with FMOs in Australia , a key driver for integrating eCall into fleet operations is duty of care . Because it is automatic , requiring no manual intervention , eCall is able to help reduce the response time of emergency services . It does this by relaying critical data such as vehicle identification , location , and direction of travel . On average , emergency services are alerted within ten seconds of an incident . A fleet manager can be notified of an incident within three minutes .
By utilising eCall , FMOs can also make a real-time assessment of welfare and deploy appropriate support services . This includes providing support for an employee or driver operating under personal duress .
Taking a dynamic approach
For FMOs , eCall presents an opportunity to manage duty of care requirements in tandem with operational efficiency . It does not have to be an either or scenario . Secondly , it provides a platform which can be used to reposition fleet operations from a reliance on manual systems and processes to a more dynamic and automated stance .
As one of Australia ’ s leading providers of eCall Call Centre services , we believe integrating this technology into fleets represents a critical advancement for both driver safety and postaccident care . And with Australia ’ s growing road safety challenges ANCAP ’ s intention to promote eCall in future safety testing , the role this technology can , and will play , is clear .
Adopting eCall is a proactive step toward enhancing safety and operational stability . And in one of the most competitive sectors in the world , will also help fleet operators stay ahead of the competition .
To discuss eCall or eCall Call Centre Services , offered by Intelematics , contact Jules Snow : jules . snow @ intelematics . com . au