The Complete Collision Repair Solution for Fleets
WORDS BY CAR CRAFT GROUP
The customer is our focus ” ……. a strongly held moto in the Car Craft Group .
And why is that ? It ’ s because Car Craft is a national network of independent repairers . Established over 35 years ago , the Car Craft Group now boasts over 130 members in the Group . These members are a select group of some of Australia ’ s best repairers . It is a network of members that own their own business , where reputation and returning customers is everything .
We have grown consistently and with a clear vision ……... it ’ s not about the numbers , it ’ s about quality and our customer ’ s needs .
So why are you only hearing about Car Craft Group now ? The simple answer is we are committed to having a quality offering for fleets before addressing the fleet market .
To back up our claim and commitment to the fleet market , we have researched , developed and launched our customer claims interface we call Imperium . This is an online service that gives fleet managers direct access to live data on the progress of the vehicle repair cycle , including what stage of the process the vehicle is at and when it will be returned . It ’ s transparent , live and can provide detailed records to ensure you know what you ’ re getting and when you ’ re getting it .
The Imperium Accident Management platform , exclusive to Car Craft , is also a resource for us to ensure vehicle repairs are distributed to the right repairer that is properly skilled and equipped to address your repair needs . We also add to this a consideration of location and any expressed preferences of the client .
Included in our service is to offer clients a regular vehicle visual inspection . From this we can provide clients an understanding of minor
14 ISSUE 39 FEBRUARY 2023 / WWW . AFMA . ORG . AU