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Motor claims made simple
AfMA ’ s catches up with the founder and CEO of Hello Claims Nick Herford
WORDS BY HELLO CLAIMS
Tell us a bit about Hello Claims .
Hello Claims is a motor claims management , assessing and accident management business that offers an end-to-end solution which benefits insurers , fleet managers , insureds , brokers and smash repairers . We offer a first to market live stream assessing solution , disrupting the industry ‘ norms ’ by minimising claim life to industry leading standards without sacrificing quality .
As a panel beater by trade , I went on to work with one of Australia ’ s largest insurers before taking over the family insurance business . I then started Hello Claims in 2014 to fill what I saw was a gap in the market for a digitised claims management service in motor .
By offering new ways of managing vehicle repair networks , Hello Claims provides clients with reduced claims costs , a reduced claim lifecycle and faster service delivery , resulting in marketleading customer satisfaction scores .
Fast forward seven years , and in 2021 we have been named Service Provider of the Year by Insurance Business !
What makes Hello Claims different ?
Our “ Smart Assessing solution ” enables fleet managers to achieve predictable outcomes in an unpredictable industry . We have a handpicked national repair network to ensure quality at every step of the claim .
Completing assessments through our trusted repair network reduces your claims cost by up to 13 % while seamlessly updating stakeholders each time their vehicle moves from one repair stage to another .
Our claims management platform gives all stakeholders complete transparency as to
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Completing assessments through our trusted repair network reduces your claims cost by up to 13 %”
8 ISSUE 28 APRIL 2021 / WWW . AFMA . ORG . AU