We are doing a case study on our own business – IntelliTrac !
1 . How has COVID-19 affected your business and how have you adjusted ?
Having managed international offices from Australia since 2004 , we had all the systems in place to work from home . Many of our staff in Australia had been working from home for many years . To ensure staff safety , we quickly implemented online staff Wellbeing and WHS checks within our telematics platforms . Our existing systems allowed us to easily work remotely . With less interruptions and distractions , we found that staff productivity increased substantially .
Our warehousing and fulfilment teams continued to work from the office as A and B teams , as business continuity into essential and emergency services was foremost in keeping our clients operational . Covid-Safe practices including work and temperature logs were implemented using online forms built within the telematics platform .
Field service and installation technicians continued to work in the field , managed by our IntelliTrac Telematics and Bizzow Field Service Management Systems . These were configured to additionally monitor and enforce Covid-Safe work practices .
Newly accepted technologies such as Zoom and Teams have lowered the expectations of face to face client meetings and provided more opportunities , more sales and more clients . We
12 ISSUE 25 OCTOBER 2020 / WWW . AFMA . ORG . AU