FLEETDRIVE
2. What problems have your customers
experienced during COVID-19?
Again, state dependent, many of our customers
shared the same pain COVID-19 delivered
as a result of disruptive lockdowns and the
uncertainties that came with it. Secondly being
affected by their inability to trade as an essential
service and thirdly operating in a state with close
border lockdowns or where borders-withinborders
were closed. Although MotorOne’s
fleet business was less affected in the early
months it has subsequently experienced a dip in
revenue whilst uncertain times continue. Similarly,
a reduction in vehicle repairs can be directly
attributed to less vehicles on the road, read; less
accidents read; less repairs.
3. What feedback have you received from
your customers?
Numerous examples of feedback and positive
reviews on reputable platforms are by far our
best form of advertising. Here’s just one from
Product Review from late July:
MotorOne Exceptional Service: With the onset
of COVID-19 there is a need to ensure your
fleet is sanitised on a regular basis. Glenn
assisted our business in selecting the best
solution, came onsite and executed the plan
with excellence. The team at MotorOne have
a can-do culture. Jason Nicholas; Greater
Melbourne (Outer), VIC
4. Have you found a new audience and if so
how have they responded?
Yes, we have found a new audience and
the reaction has been extremely positive.
Fundamentally we’re capitalising on the need for
stringent vehicle sanitisation across a wide range
of fleet operators, FMOs, car share businesses
and Member Benefits organisations like NRMA
AND RACQ. MotorOne Express Detailing and
Sanitisation has proven to be both timely and
effective and ideal for fleets where our mobile
vans can visit a site and service significant
numbers of vehicles in one day, in one location
and competitively priced for volume.
5. What are some of the ongoing challenges
that you think will affect the automotive
industry moving forward?
Primary challenges in the next 6 to 12 months
will largely be predicated on individual state
restrictions, especially Victoria where they’ll be
a longer recovery period as a direct result of
disruptive off-and-on lockdowns. Clearly there
will be continued uncertainties around tenure
of employment, unknowns regarding relatable
government assistance, less disposable income
and an automotive new and used car sales
market in decline. Added to this, potential
shortages of commodities are also likely to
impact including but not limited to new vehicles &
parts coupled with potential global uncertainties
amongst our Asian trading partners.
ISSUE 24 AUGUST 2020 / WWW.AFMA.ORG.AU
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