in material composition on the line . On the other hand , managers can make operational and business decisions based on more complete information . They can also make more accurate comparisons between multiple sites or lines , and monitor remotely difficult-toreach operations . TOMRA is constantly expanding its portfolio of digital services , and it is now introducing the new Augmented Reality tool for remote assistance , TOMRA Visual Assist . It enables remote experts to provide specialist support to a customer or a TOMRA Field Service Engineer on-site .
“ Our service teams cover large areas , generally with one hub per continent , so giving troubleshooting , maintenance and guidance remotely can be a great help ,” explains Klaus Berns , Head of Service at TOMRA Sorting Mining . “ It enables us to be more efficient and ensure a fast response . If the technical expert is a far away , the customer doesn ’ t have to wait for qualified and detailed feedback .
Some mines are particularly difficult to reach , for example at high altitudes , 4,000m above sea level , or in harsh climates with temperatures well below zero . In some cases , it may take 2 or 3 days for the technical expert to arrive on site . TOMRA Visual Assist can save time , and long and difficult journeys .”
TOMRA Visual Assist can be used on standard devices like cell phones or tablets , but also with advanced tools such as Smart Glasses , which provide an Augmented Reality experience , so that the technician on-site can follow the remote expert ’ s guidance with their hands free , working in maximum safety .
“ TOMRA Visual Assist can also make a big difference for diamond operations where the equipment is located in a red area , where mobile phones or cameras are not allowed , as we can use the headset linked to the local network ,” adds Klaus Berns .
TOMRA has also harnessed digital technology to provide mining companies with a Virtual Demonstration and Test Solution to enable them to test the sorting solutions on their samples without leaving their office . By providing them remote access to its Test Center in Wedel , Germany , which has capabilities for all applications , it enables them to identify the best sorting solution for their mine , discuss the options with TOMRA ’ s experts , and make a fact-based decision .
TOMRA is also proactively engaged in spreading knowledge about the potential of sensor-based sorting solutions in mining through regular webinars . The sessions explore the various technologies , discuss financial and technical aspects , and analyze how they can add value to different mining operations .
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