Quality management systems
The quality of Accord’s management systems is acknowledged in its review by the Internal Auditor and external accreditations.
The Association also complies with a number of other recognised ISO quality management systems.
Regulatory reports
Accord reports to the Regulator of Social Housing through a range of regulatory returns all of which were submitted on time. The
Executive Board ensures that regulatory matters are dealt with promptly and efficiently, co-ordinates the self-monitoring system
operated by the Board, and monitors compliance with performance standards.
Performance indicators
Key performance indicator reports are produced regularly and are reported through the Executive and the Board. These reports
include performance monitoring on housing management, care quality compliance, maintenance, development, customer
satisfaction, staff and financial results.
Fraud
Accord has a rigorous approach to fraud as set out in the Fraud Strategy and Policy. An annual fraud report is reviewed by the
Finance, Risk and Audit Committee. This includes an analysis of the fraud and losses register for the year and how surrounding
controls have been improved.
The Finance, Risk and Audit Committee (“The Committee”)
This Committee meets with the members of the Executive team, the internal auditors and external auditors to review specific
reporting and internal control matters and to satisfy itself that the systems are operating effectively. The Committee regularly
reviews its terms of reference to ensure they remain relevant and up to date. The Committee also reviews its skillset to ensure
membership remains appropriate. The Board receives an annual report from the Chair of the Committee highlighting the work
undertaken in the year.
On behalf of the Board, the Finance, Risk and Audit Committee has reviewed the effectiveness of the system of internal control
in existence in the Association for the financial year and the period to the date of approval of the financial statements. The
Finance, Risk and Audit Committee received the annual report on internal control assurance and have conducted its review
of effectiveness of the risk management and control process. A number of internal audit reviews have been undertaken in
accordance with the approved Internal Audit Plan approved by the Resources and Audit Committee on behalf of the Board. No
weaknesses were found in internal controls which resulted in material losses, contingencies, or uncertainties, which require
disclosure in the financial statements or in the external auditors’ report on the financ ial statements.
Employees
The strength of Accord lies in the quality and commitment of its employees. The ability to meet our business objectives and
commitments to customers in an efficient manner depends on the contribution of employees throughout all aspects of the
business. Accord is committed to equal opportunities for all employees and will not discriminate against the nine protected
characteristics, which are age, being or becoming a transsexual person, being married or in a civil partnership, being pregnant or
having a child, disability, race including colour, nationality, ethnic or national origin, religion, belief or lack of religion/belief, or
sex and sexual orientation. Accord demonstrates its commitment to equality in all aspects of employment, including recruitment,
career development, training, promotion and welfare. Accord continues to be committed to consulting with employees and
keeping them informed on matters affecting them and on the progress of the organisation.
Fairness
Accord treats all people fairly and with respect, recognising and responding to their individuality. The Association’s policies
reflect its commitment to fairness and the value it places on diversity in all aspects of its work. Accord will:
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Accord Housing Association