Financial Statements 2017 Financial Statements 2017 | Page 12

Objectives and strategy
Accord’ s objectives and strategy are set out in the strategic five year Business Plan that is reviewed annually and approved by the Board of Management. The Board is responsible for the overall management of the Association, including the monitoring of performance of all its functions; the determination of strategic direction and policies; implementing and overseeing control, governance and risk management frameworks and determination of resources to meet the Association’ s financial and other obligations.
The organisation’ s main objectives and strategies taken from the Business Plan 2017-2022, are summarised in the following table:
Strategic objective
Meeting Need
Great Housing and Services
Good to Great
By 2022, we will:
New Homes: have just under 14,000 homes in management including the development of over 1,400 affordable, high quality homes
Increase the number of homes manufactured at the LoCaL Homes factory and sale of products to external partners
Health and Social Care: Further improve the quality, value and range of care services
Create volunteering, apprenticeship and employment opportunities for customers, their families and local community members within Accord and with key partners
External Funding: Continue to raise funding from a variety of sources to support our ambitions
Locality Delivery: To continue to develop and implement a personcentred approach to housing, assets, care and community services to create efficiency and improve satisfaction
Continued implementation of the strategic stock investment and disposal process
Combine the direct labour teams and develop a competitive and efficient in-house maintenance team
Environmentally improve existing units ensuring they remain high quality homes and help reduce fuel poverty for customers
Financial Strength: Have achieved £ 150 million turnover and approaching £ 12m surplus to plough back into our work to support those most in need
Efficiency programmes to address rent reduction and other demands to reinvest into core purpose
Have reduced office / commercial building costs and other associated overheads by 20 % in order to invest in new services for customers
Customer Satisfaction: Increase meaningful customer engagement and access to the customer web portal
Further improve existing stakeholder relationships and seek out new links to help develop business opportunities
Have further enhanced and developed governance arrangements to attain excellence in governing standards
Colleague Satisfaction: To achieve increased employee engagement
10 Accord Housing Association