THE MARKET GOING FORWARD The national climate of uncertainty will hold the protection market back It will be a long road back for customers shut out by RDR Post-Brexit Britain ' s future is unknown The domestic political picture is also in turmoil and could change everything The IP market is set to grow by £ 10m in five years Sales growth will be driven by price inflation and a healthy housing market Sales will be inhibited by Brexit and industry inertia The whole of life market forecast predicts growth at the expense of term The CII market will add 31 % to new premium value by 2020 Sales growth will be driven by premium increases and product innovation Sales will be inhibited by Brexit IP and CII on the verge of an existential crisis Both the IP and CII markets are in something of a rut Yet so much could be done to boost growth What is the meaning, the purpose, the value of this industry? Firms must realize the customer game has changed Time to move on from life-stage journeys and consider the end-to-end customer experience Insurers have work to do to deliver on hygiene factors An inability to step away from complexity creates the right conditions for disruption The distribution challenge centers on digital A top-down and bottom-up approach are both needed to solve the digital distribution dilemma Automated advice offers opportunities to all stakeholders, but fair costs will be key in closing the advice gap Slow progress on the digital agenda will continue to hold back operations and processes
APPENDIX Abbreviations and acronyms Bibliography About Verdict Financial Disclaimer
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