Final Report - Professional Services Activities Environmental Scan Final Report - Professional Services Activities En

CONTENTS Glossary ................................................................................................................................ 5 Project Background ............................................................................................................ 10 Project Objectives .............................................................................................................. 14 Scope of Research and Analysis .......................................................................................... 15 Project Methodology .......................................................................................................... 16 5.1 Regular consultation and update with key stakeholders ............................................. 16 5.2 Secondary Research ................................................................................................... 17 5.3 Quantitative survey .................................................................................................... 18 5.3.1 Establishment of the database of target sample............................................................................. 18 5.3.2 Compilation of associations within the scope of the environmental scan........................................ 18 5.3.3 Cleaning of Database & Filling in Information Gaps ........................................................................ 20 5.3.4 Survey Sampling & Methodology ................................................................................................... 20 5.3.5 Questionnaire design and information coverage ............................................................................ 25 5.4 In-depth qualitative interviews with industry stakeholders ......................................... 27 Overview of the Professional Services Activities Sector ..................................................... 28 6.1 Market trends and demand for professional services ................................................. 28 6.2 Human capital issues and challenges within professional services .............................. 31 Quantitative Survey Findings ............................................................................................. 33 7.1 Profile of Establishments ............................................................................................ 33 7.2 Current Workforce Profile .......................................................................................... 42 7.3 Job Vacancy Profile .................................................................................................... 51 7.4 Hard-to-fill Position and Critical Job Category ............................................................ 56 7.5 Working Hours and Monthly Basic Wages .................................................................. 67 7.6 Future Workforce Profile ............................................................................................ 73 7.7 Workforce Development and Retention Initiatives ..................................................... 81 7.8 Collaboration with Educational and TVET Institutions ................................................ 89 7.9 Key Drivers and Barriers of Industry Growth ............................................................... 94 7.10 Industry Automation ................................................................................................ 98 Environmental Scan – Professional Services Activities 3

Final Report - Professional Services Activities Environmental Scan Final Report - Professional Services Activities En | Page 5