FINAL REPORT Final Report - NER 2018 6Mar2018 (For Publication) | Page 97

National Employment Returns (NER) 2018
10. Outsourcing
Overview
Outsourcing is a key business practice leveraged by most establishments. Figure 5.1 shows the summary
findings of the outsourcing adoption among the establishments.
Figure 5.1 Summary Findings on Outsourcing
Overall Observations
Based on Figure 5.2, 7% of all establishments in NER 2018 outsourced business process or task. Each
spent an average of RM46,543 per month for about 31 persons to perform the outsourced services.
Average expenditure for each person outsourced to (i.e. from the outsourcing service provider) was
RM2,054 per month. Outsourcing service provider can be an organisation or an individual, who
performs the business process or task outsourced by an establishment. The outsourcing service provider
is not under the establishment’s payroll.
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