The internet is a very powerful platform and as soon as someone posts a status for everyone to see, it will always be online
Of course we will not be able to please everyone but it is our goal too
So if one person puts a bad review of us on social media the whole world can see it
This can destroy us as a brand as we could lose multiple customers if everyone keeps talking badly of us online
Someone that receives bad customer service will tell at least 10 people