This is the stage when the customers are shopping
To ensure we make sales the staff will need to be very helpful
To begin with, they will need to create a comfortable and relaxed environment for the customer. This is because the more relaxed the customer feels the more likely they are to spend money
Staff need to have perfect product knowledge
Before customers purchase items, staff members must remember to tell the customer about the store policy's regarding returns
Top tips for the transaction stage:
1.Have great product knowledge
2.Use open ended questions
3.Create a comfortable environment
4.Taking payment efficiently
5.Know the store policies regarding returns